Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.Â
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. Sealed records that have been opened cannot be returned.Â
To start a return, contact us at fan@springsteenfan.com we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Â
Our goal is for all of our customers to be happy - you can always contact us for any return question at fan@springsteenfan.comÂ
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Open, unsealed recordings including vinyl, reel to reel tapes, cassette tapes, 8 track tapes . Please get in touch if you have questions or concerns about your specific item at fan@springsteenfan.com
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
N/A
Refunds
We will notify you once we’ve received and inspected your return, and confirm the refund is complete. Once completed, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
